Do you have a specific problem or need help with a product? Our manufacturers will be happy to assist you! Find your personal point of contact using the contact details below.
Please try to provide as much information as possible – such as the serial number, photos, and a detailed description of the problem or question.
BYD
Telephone: +49 (0) 9352 8523-999
E-Mail: service(at)eft-systems.de
Web: www.eft-systems.de
Delta
Telephone: +49 (0) 800 800-9323
E-Mail: service.deutschland(at)solar-inverter.com
Enphase
Telephone: +43 (0)720115456
E-mail: support_dach(at)enphaseenergy.com
Enwitec
Telephone: +49 (0) 8725 9664-0
Email: info(at)enwitec.eu
In the event of a warranty claim, please contact: rma(at)enwitec.eu
Web: https://enwitec.eu/garantie-reklamation/
Fronius
Telephone: +49 6655 9169 444
E-Mail: pv-support-germany(at)fronius.com
Web: www.fronius.com/
GoodWe
Telephone: +49 89 7807289-50
(Technical Service)
Telephone: +49 89 7807289-0 (Sales)
E-mail: service.de(at)goodwe.com | sales.de(at)goodwe.com
Web: https://de.goodwe.com/
HiS
Telephone: +49 (0) 6068 931 4400
E-Mail: info(at)his-solar.de
Web: https://www.his-solar.com/kontakt
Huawei
Telephone: 00800 338 88888
E-Mail: eu_inverter_support(at)huawei.com
Web: solar.huawei.com/eu/services#downloadcenter
Jinko
E-mail: contact.eu(at)jinkosolar.eu
Contact Form: Kontakt zu JinkoSolar - Building Your Trust in Solar
Keba
Telephone: + 43 (0) 732 7090-0
Email: keba(at)keba.com
Web: www.keba.com
Wallbox replacement service: https://www.keba.com/de/emobility/service-support/austauschservice/
Kostal
Claim Form: BayWa r.e. Solar Systems GmbH
Mr. Andreas Pflanzl can be reached at:
Telephone: +49 761 47744 – 158
Mobil: +43 664 1960170
E-Mail: a.pflanzl(at)kostal.com
Web: www.kostal.com/
LG Chem = LG Energy Solution (Namensänderung)
Telephone: +49 6196 5719-660
E-Mail: lgensol(at)supro.de oder lgchem(at)e-service48.de
Web: https://lghomebatteryblog.eu/support/
LONGi
Telephone: +86 4008 601012
E-Mail: market(at)longi.com
Web: www.longi.com
Customer Service: https://www.longi.com/de/after-sales-feedback/
Meyer Burger
General enquiries
MEYER BURGER TECHNOLOGY AG
Schorenstrasse 39
CH-3645 Gwatt (Thun)
Telephone: +41 33 221 28 00
E-mail: mbtinfo(at)meyerburger.com
Request modules
MEYER BURGER (INDUSTRIES) GMBH
Telephone: +49 3723 671 3522
E-Mail: sales(at)meyerburger.com
Pylontech
Email: service(at)pylontech.com.cn
For AT: Rita: rita.ping(at)pylontech.com.cn
Web: https://en.pylontech.com.cn/service/feedback
REC Solar EMEA GmbH
Telephone: +49 894 4238-590
E-Mail: recsolar.emea(at)recgroup.com
Web: www.recgroup.com/en/submit-claim?epslanguage=de
SMA
Telephone: +49 561 9522-499
Online Service Center: https://my.sma-service.com/s/onlineservicecenter?language=de
Web: https://my.sma-service.com/s/?language=de
SolarEdge
Telephone: +49 89 2019 4040
E-Mail: support(at)solaredge.de
Web: https://www.solaredge.com/de/service/support
WhatsApp: +49 1573 5998220
Soluxtec
Responsible for BayWa r.e.
Option 1
Marites Kimmich - Backoffice
Telephone: +352 26 74 10
E-Mail: m.kimmich(at)soluxtec.lu
Web: www.soluxtec.de
Option 2
Telephone: +352 26 74 10
E-mail: info(at)soluxtec.l
Trina Solar
Telephone: +49 89122 8492-50
E-Mail: EUservice(at)trinasolar.com
Web: customerservice.trinasolar.com
For Trackers: Aftersales.tracker(at)trinasolar.com
In case of a defective module, Trina needs:
- VOC measurement with a multimeter: a proof of the measurement is required, i.e. the value in the device and the SN of the modules at the same time on a photo.
Or
- An IV curve: with photos of the process
Varta Storage
Telephone: +49 9081 240 8644
E-Mail: technical.service(at)varta-storage.com
Web: https://www.varta-ag.com/de/
